FAQ
Frequently Asked Questions
Welcome to the Bierauitely FAQ Center.
We’ve put together answers to some of the questions customers ask us most often about ordering, payment, delivery, tracking, and after-sales support.
If your question is not covered below, please contact our customer care team at support@bierauitely.com. When contacting us about an existing purchase, please include your order number and the email address used at checkout so we can locate your order more quickly.
Orders & Payment
How can I use a promotional or discount code?
Discount codes can be entered during checkout before your payment is finalized.
To apply your code:
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Choose the item you would like to purchase and select “Add to Cart.”
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Open your shopping cart and continue to the checkout page by selecting the available debit/credit card payment option. This checkout process may also support PayPal.
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If you are shopping on a mobile device, tap “Show order summary” to display the discount code field.
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If you are using a desktop computer, the promotional code box will normally appear on the right-hand side of the checkout screen.
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Enter the valid code, apply it, and confirm that the discount has been reflected in your order total.
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Continue with your preferred payment method to complete the purchase.
Please make sure your discount has been successfully applied before submitting payment.
Which payment options are available?
Bierauitely supports a range of commonly used and secure payment methods, which may include:
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PayPal
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Visa
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MasterCard
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American Express
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Diner’s Club
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Major debit cards
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Major credit cards
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Apple Pay
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Google Pay
The payment methods available to you may depend on your device, country, and checkout configuration.
What does shipping cost?
Our standard international shipping charge is generally USD $5.99.
In some cases, the shipping amount may differ depending on the destination, order details, or promotional offers running at the time of purchase.
The exact shipping fee applicable to your order will always be displayed during checkout before you complete your payment.
Shipping & Delivery
Does Bierauitely deliver internationally?
Yes. Bierauitely offers international shipping to customers in many countries and regions.
Depending on product availability and destination, orders may be fulfilled through different distribution or fulfillment facilities. Where possible, orders may be dispatched from a warehouse that can serve the delivery destination efficiently.
When should I expect my order to arrive?
After the order has been processed and shipped, delivery usually takes approximately 10–20 business days.
Actual delivery times can vary due to factors outside our direct control, including:
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Destination country
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Carrier operations
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Customs procedures
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Local postal services
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Public holidays
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Weather conditions
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Unexpected transportation delays
Business days generally exclude weekends and public holidays.
Where can I check the status of my shipment?
After your order leaves the fulfillment facility, a shipping confirmation email will normally be sent to the email address provided during checkout.
This message should include your shipment tracking information.
You may enter the tracking number on an international parcel-tracking service such as 17TRACK or on the relevant carrier’s tracking website to view the latest available shipment status.
My tracking number is not showing any movement. Is this normal?
Yes. Tracking data does not always appear immediately.
After receiving your shipping confirmation, it may take approximately 24–48 hours for the carrier's system to register or refresh the first tracking update.
Tracking can also remain unchanged temporarily while a package:
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Moves between logistics hubs
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Passes through customs
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Transfers between international and local carriers
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Waits for the next carrier scan
A temporary lack of updates does not necessarily mean that the parcel has stopped moving.
Why did only part of my order arrive?
Some purchases containing multiple products may be divided into more than one shipment.
This can occur when items are stocked at different fulfillment locations or when sending products separately allows us to dispatch them more efficiently.
If your order is split, individual packages may have separate tracking numbers and may arrive on different dates.
Order Updates & Cancellations
Can I correct my delivery address, recipient name, or telephone number?
If you notice an error in your shipping information, please contact us as soon as possible.
Send your request to:
We recommend using the email subject:
Urgent: Address Change
Please provide:
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Your order number
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The email address associated with the order
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The recipient’s correct full name
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The complete revised shipping address
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The correct telephone number, where applicable
We will make reasonable efforts to update the order before it enters the fulfillment or shipping process.
However, once an order has already been processed or dispatched, we cannot guarantee that delivery details can still be changed.
Can I change the products, color, size, or quantity after ordering?
Order adjustments may be possible if the fulfillment process has not yet started.
Please email:
Use the subject:
Urgent: Order Change
Include:
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Your order number
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Your order email
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A detailed explanation of the adjustment you need
For example, clearly state the product, size, color, variant, or quantity you would like changed.
Once your order has entered fulfillment, we may no longer be able to make modifications.
Is it possible to cancel an order?
An order may be eligible for cancellation if it has not yet been shipped.
Depending on the stage of processing, a small administrative or processing charge may apply to a cancellation.
After an order has been dispatched, it can no longer be canceled through the normal cancellation process.
For this reason, please contact us as soon as possible if you need to request a cancellation.
After-Delivery Assistance
My package arrived with a damaged product. What should I do?
We’re sorry if your item reaches you in damaged condition.
Please contact our customer support team at:
To help us review the issue efficiently, include:
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Your order number
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The email address used for the purchase
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Clear photographs or a video showing the damaged product
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A readable photograph of the shipping label attached to the parcel
Once we receive the necessary information, our team will review the case and assist you with the appropriate next steps.
What should I do if the product appears defective or has a quality problem?
If you believe that your item has a manufacturing defect or another product-quality issue, please contact us so our team can evaluate the situation.
Email:
Please provide:
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Your order number
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Your order email
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A brief but clear description of the issue
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Photos or video showing the problem
Providing clear supporting images helps us assess the matter more efficiently.
I received the wrong product, or an item is missing from my package. What happens next?
If your delivered order does not match what you purchased, please let us know as soon as possible.
Contact:
Your message should include:
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Order number
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Order email
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Details of the missing or incorrect item
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Photos or video showing what was received
Our customer support team will review the information and work with you toward an appropriate resolution.
Email, Account & Order Notifications
I placed an order but never received a confirmation email.
First, please check your:
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Spam folder
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Junk folder
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Promotions folder, if applicable
Order emails can occasionally be filtered automatically by email providers.
If you still cannot locate your confirmation message, contact support@bierauitely.com and provide the email address you entered during checkout.
Our team can help verify the order and resend the relevant confirmation information where available.
I still have not received a tracking number. What should I do?
Tracking details are generally issued within approximately 1–2 business days after your order has been processed.
If you have not received a tracking email after this period, please check your spam or junk folders first.
If no message can be found, contact us at support@bierauitely.com with your order details and our team will assist you.
Need More Help?
If you have a question that is not answered on this page, you are welcome to contact the Bierauitely Customer Support Team.
Email:
support@bierauitely.com
Phone:
+1 (361) 214-7929
When contacting us regarding an order, please include your Order Number and Order Email whenever possible.