Return Policy

Last Updated: September 2, 2026

Thank you for choosing Bierauitely.

We want every customer to have a smooth and reliable shopping experience. If there is a problem with an order you receive, our customer support team will review the situation and work with you toward an appropriate resolution under the terms outlined below.

For assistance with an existing order, please contact:

support@bierauitely.com

When contacting us, please include your order number and the email address used when placing the order so we can locate your purchase efficiently.

1. Final Sale Policy

Products purchased through Bierauitely are generally treated as final sale.

We do not normally accept returns, exchanges, or change-of-mind requests after an order has been completed.

An exception may be made when the product delivered to you:

  • Arrives damaged

  • Contains a verified defect or quality problem

  • Is not the item that you ordered

Requests involving these situations will be reviewed by our customer service team before any replacement or refund is authorized.

2. Damaged, Defective, or Incorrect Products

Although we take reasonable steps to ensure that orders are prepared correctly, an item may occasionally arrive damaged, defective, or different from what was ordered.

Please examine your shipment promptly after delivery.

If you discover a qualifying problem, you must notify Bierauitely within 7 days from the date the package was delivered.

Contact us at:

support@bierauitely.com

Your message should contain:

  • Your order number

  • The email address associated with your order

  • A clear description of the problem

  • Photographs or video clearly showing the damage, defect, or incorrect product

Providing complete evidence allows our team to assess the issue more quickly.

After the requested information has been received, our support team will review your claim and determine the most appropriate solution.

Depending on the circumstances, an approved resolution may include:

  • Replacement of the affected item

  • A partial refund

  • A full refund

The resolution offered will depend on the specific nature and circumstances of the claim.

3. Refund Processing

Where a claim has been reviewed and approved for either a full or partial refund, the approved amount will be returned to the original payment method used for the transaction.

Once the refund has been issued by Bierauitely, it will generally appear in your account within approximately:

7–12 business days

Actual processing times may vary depending on:

  • Your bank

  • Card issuer

  • Payment provider

  • Financial institution

Bierauitely does not control the processing time required by your payment provider after a refund has been submitted.

4. Exchanges and Replacements

Bierauitely does not provide routine product exchanges.

This means that products generally cannot be exchanged because of:

  • Change of preference

  • Change of mind

  • Selecting a different product

  • Other non-quality-related reasons

A replacement may only be considered when an item has arrived:

  • Damaged

  • Defective

  • Incorrect

Replacement requests must first be reviewed and approved by our customer support team.

Please do not assume that a replacement has been authorized until you receive confirmation from us.

5. Returns Without Authorization

Please do not mail or ship any product back to Bierauitely unless our customer support team has specifically authorized the return in advance.

Sending an item back without receiving prior instructions from us will be treated as an unauthorized return.

Unauthorized returned products will not be accepted for processing and will not qualify for:

  • A refund

  • A replacement

  • An exchange

  • Another form of compensation or resolution

If a return is required as part of an approved claim, our support team will provide the appropriate instructions.

6. Reporting an Order Problem

To help us investigate an order-related issue efficiently, please provide all relevant details when contacting customer service.

We recommend including:

  • Your order number

  • Order email address

  • Product name

  • Explanation of the problem

  • Clear supporting photos or video

  • Any other relevant information requested by our support team

Incomplete information may delay the review of your request.

7. Claim Review

Submitting a claim does not automatically guarantee a refund or replacement.

Each request is reviewed based on the information and supporting evidence provided.

Bierauitely may request additional photographs, videos, order details, or other reasonable information if necessary to determine whether a claim qualifies under this policy.

Once the review is complete, our team will communicate the available resolution to you.

8. Contact Information

If you need assistance regarding a damaged product, defective item, incorrect shipment, refund request, or another matter covered by this policy, please contact us using the details below.

Brand:
Bierauitely

Company Name:
HONGKONG JUNPENG LIMITED

Customer Support Email:
support@bierauitely.com

Phone:
+1 (361) 214-7929

Registered Address:
RM.502, NEW CITY CENTRE
2 LEI YUE MUN ROAD
KWUN TONG
HONG KONG

When contacting our team regarding an existing purchase, please remember to provide your order number and the email address used at checkout.

This will help us identify your order and respond to your request more efficiently.